80 / 81 · Module 19 — Requirements Gathering for Mule/Salesforce Integrations · filtered: interview← prev⊞ allnext →
19.5Source-of-truth matrix
For important fields, create another small table:
| Data | Source of truth | Can Salesforce edit? | Sync direction |
|---|---|---|---|
| Customer legal name | ERP | Maybe | ERP → SF |
| Phone | Salesforce? | Yes | SF → ERP? |
| Customer ID | ERP | No | ERP → SF |
| Account status | Billing | No | Billing → SF |
This may reveal that the integration isn't actually:
Source → Salesforce
It may be:
ERP ───────→ Salesforce
Salesforce ─→ ERP
Billing ────→ Salesforce
Now conflict rules become critical.