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277 / 279 · Module 19 — Requirements Gathering for Mule/Salesforce Integrations · filtered: code← prev⊞ allnext →

19.5Source-of-truth matrix

For important fields, create another small table:

Data Source of truth Can Salesforce edit? Sync direction
Customer legal name ERP Maybe ERP → SF
Phone Salesforce? Yes SF → ERP?
Customer ID ERP No ERP → SF
Account status Billing No Billing → SF

This may reveal that the integration isn't actually:

Source → Salesforce

It may be:

ERP ───────→ Salesforce
Salesforce ─→ ERP
Billing ────→ Salesforce

Now conflict rules become critical.