19.17Ask what happens when Salesforce is unavailable

Don't ask Product:

“Should we retry with exponential backoff?”

Ask:

“If Salesforce is unavailable for 30 minutes, should the incoming customer request fail immediately, or should we accept it and synchronize when Salesforce recovers?”

That tells engineering:

fail synchronously

versus:

queue / eventual consistency

Then engineering chooses retry/backoff mechanics.