16.46Runbooks

For common incidents, create documented procedures.

Example:

Salesforce Connectivity Failure Runbook

could say:

1. Confirm error rate.
2. Check Salesforce status/network.
3. Check connector auth.
4. Check recent deployments.
5. Check retry exhaustion.
6. Determine if requests are queued.
7. Do NOT manually replay non-idempotent operations.
8. Query affected records before replay.

Runbooks reduce random production improvisation.